If you are playing Triplejack and unexpectedly lose your connection, due to it becoming unresponsive, or a “server connection failed” message, you may be able to reconnect to your game session, even if you are actively in a game. However, you will need to log in quickly, as the server will periodically clear out “idle” connections. To increase the chances you will be able to reconnect, DO NOT close your existing Triplejack session yet. Instead, open a second browser window, and log into Triplejack using that new window. Do not close the original browser window until the new window has successfully reconnected to the *room* you were playing in. Note that you can have multiple copies of your account logged into Triplejack at once, but only one account in a room, so it is necessary to go into your room (not the lounge) to reconnect your game session.
If you are able to connect to Triplejack, but are having trouble maintaining your connection, a “ping” test might identify where a problem is. A ping test will repeatedly send tiny “are you there?” messages to the server, and record how many were successful, how many failed, and how long each response took.
1. Open up a command prompt. (Windows: Choose Start Menu → Programs → Accessories → Command Prompt)
2. Start the ping test (Windows: Type “ping -t game.triplejack.com” and hit enter)
3. Let the ping test run for several minutes, noting if some of the requests time out.
4. Stop the test by pressing Ctrl-C. It will show a summary of the test, including what percent of the pings failed.
If you are showing packet loss (in other words, failed pings), there is a problem in the network communications between your computer and the Triplejack server. To identify if there is also a network problem between your computer and other servers on the internet, you can re-run the ping test (step 2) using another website address, such as “google.com” or “yahoo.com” instead of “game.triplejack.com”. If you are showing packet loss to more than one server, it may indicate a general problem with your Internet service rather than something specific to Triplejack.
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